Digital Knowhow Consulting
eCommerce & digital support for your business.
I help businesses evaluate their eCommerce operation and improve the end-to-end experience for their customers and staff. Every piece of the jigsaw from stock control to the UX of the checkout experience to the quality of fulfilment can be optimised to ensure that eCommerce revenues can grow.
Digital Transformation & Training
When a business lacks digital knowledge internally, staff can start to rely on inefficient processes or invest in expensive systems to get work done and projects delivered. I work with companies to help bring staff up to speed and find efficient, affordable ways of delivering work and reducing wasted man-hours. Since I often work directly with the owners/directors of growing businesses I'm experienced in creating a set-up that benefits your staff, customers and balance sheet.
Digital Marketing Planning
With over a decade of agency and in-house experience of a wide range of digital marketing channels, I help companies plan their strategic mix of paid advertising, SEO optimisation, content marketing, social media and email activity. I can be quite hands-on to deliver elements of the digital marketing strategy or can work with staff to train them to plan and execute specific activities.
Who I work For
My work ranges from global strategic advice for a FTSE 100 company to email platform advice for privately-owned start-ups. At present my work is predominantly in the FMCG sector which matches in-house expertise as well as being a result of some kind recommendations within that sector. I don't tend to advertise heavily, finding that word-of-mouth keeps bringing new and interesting work to my door.
A teacher turned digital marketer, I worked as account manager/director in digital agencies with clients including the BBC, Paramount Movies, the COI, JVC and the National Trust. I moved to work in-house for the Healthspan Group, becoming Head of Digital Ops for this multi-million pound direct-to-consumer company. Following a year as Chief Marketing Officer for a pure-play online business, I set up Digital Knowhow in 2015.
Certifications & Awards
|Diploma in Digital Marketing||Institute of Direct Marketing|
|Certified Scrum Master||Scrum Alliance|
|Sitecore Site of The Year||Project Manager, Nutrition Expert 2014|
|Best Retail & Consumer Site||Online Retail Awards, Pharma and Health Category 2014|
Charity: War Child
Giving monthly to this charity which focuses on the health and care of children around the world that are displaced, injured and distressed by conflict.
Sponsor: Bon Girls
Proud kit sponsors of the Bon Girls netball team in Bristol. A product of the brilliant England Netball Back-to-Netball programme.
SPONSOR: GODFATHERS RUGBY
The CLIC Sargent Godfathers are a 7s rugby team playing at tournaments across the world for the last 20 years. DKH is happy to sponsor their distinctive kit.
Get in touch
If you have a problem, if no one else can help, call 0117 205 0505 or complete the form below to send an email.